Responsible Gaming
Gaming Should Be Entertainment, Not Income
At jandeys.nz, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to make money, pay bills, or solve financial problems. It's important to only gamble with money you can afford to lose and to maintain a healthy balance in your life.
We are committed to promoting responsible gaming practices and supporting our players in New Zealand.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We take age verification seriously and conduct checks to ensure all users meet legal requirements. If you are under the legal age, please do not attempt to gamble.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate problem gambling:
- Gambling longer or with more money than intended
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or others about your gambling activities
- Hiding gambling habits or spending
- Neglecting work, school, family, or personal responsibilities due to gambling
- Feeling anxious, irritable, or depressed when not gambling
- Borrowing money or going into debt to finance gambling
- Failed attempts to cut back or stop gambling
- Using gambling to escape problems, stress, or negative emotions
- Jeopardizing relationships, employment, or educational opportunities
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Establish a maximum amount you're willing to lose over a period
- Session Time Limits: Limit the duration of individual gaming sessions
- Reality Checks: Receive periodic reminders during gameplay to track time and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
If you need assistance setting these controls, please contact our customer support team.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. Please reach out to one of these trusted organizations:
New Zealand
- Gambling Helpline (Aotearoa New Zealand) — Free, confidential support | Phone: 0800 654 655 | www.gamblinghelpline.co.nz
- Problem Gambling Foundation — Counselling and support services | www.pgf.nz
International Resources
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- United Kingdom: GamCare — www.gamcare.org.uk
- United Kingdom: GamStop (Self-exclusion scheme) — www.gamstop.co.uk
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung — www.bzga.de
These organisations offer confidential support, counselling, and practical advice at no cost.
Take Action Today
If you or someone you know is experiencing problem gambling, please seek help immediately. There is no shame in reaching out for support. The organizations listed above are here to help you regain control and build a healthier relationship with gaming.
Remember: You are not alone, and recovery is possible with the right support.